Privacy Policy

Who we are

Our website address is: https://go-natural.shop.

Go Natural is strongly committed to respecting the privacy of all persons using our websites (the Web Sites “) and the protection of any personally identifiable information which we may collect on our Websites and/ or use as part of our data collection process and/ or which you may choose to share with us in our stores or via telephone, email or otherwise (“the Other Channels”). Such personal information will be collected and/ or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Terms of Use of the Web Site.

Your Express Consent to Collection and Use of Information

Go Natural reserves the right to collect such personally identifiable information as, name, address, telephone number, e-mail address, etc., as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Web Sites/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. (“Personal Information”) as set forth in this Privacy Policy. We hold all such Personal Information on secure servers and treat it as fully confidential.

BY CHOOSING TO ACCESS OUR WEB SITES AND/OR COMMUNICATING WITH US THROUGH THE OTHER CHANNELS, YOU ARE INDICATING YOUR EXPRESS CONSENT AND AGREEMENT TO THE COLLECTION, TRANSFER, PROCESSING, USE AND STORAGE IN ACCORDANCE WITH THIS PRIVACY POLICY OF ANY PERSONAL INFORMATION WHICH MAY BE OBTAINED FROM YOU AS A RESULT. If you do not agree with any of the terms and conditions set forth in the Privacy Policy, or have any questions, please contact us directly at info@go-naural.shop/ , and we will be pleased to assist you with your concerns. By accessing or using the Web Sites and/or communicating with us through the Other Channels, you grant Go Natural a non-exclusive, worldwide, royalty-free perpetual license to use your Personal Information for the purposes set forth herein.

We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties:

• Our group companies;

• companies such as payment service providers, warehousing service providers and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns;

• concessions and cosmetics partners who are responsible for delivering their products directly to you or providing services, such as makeovers, in our stores;

• purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you;

• government bodies or other authorities if necessary, to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights.

We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained – we will then dispose of it promptly and securely.

Depending on your country of residence, we may transfer your Personal Information. When we transfer your Personal Information, we ensure a similar degree of protection is afforded to it by ensuring we only transfer it to countries that are deemed to provide an adequate level of protection for personal data and under contractual terms that provide appropriate data protection.

You have the following rights which you may exercise in relation to the Personal Information we process about you:

• To access a copy of your Personal Information.

• To require us to correct inaccurate Personal Information.

• To restrict our use of your Personal Information.

• To object to our use of your Personal Information.

Where you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

Cookies

As part of our normal data collection process on our Web Sites, the Web Site may deposit “cookies” in your device in order to identify you and/ or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website.

Third parties are not able to identify customers using cookies.

We also reserve the right to use an outside advertising company to display ads on our Web Sites. These ads may also contain cookies. While we may use cookies in other parts of our Web sites, cookies received with banner ads or from other third-party sources may be collected by any such third-party companies, and we do not have direct access to or control over such processes. No cookies used by Go Natural are stored permanently on your device. All cookies are automatically removed from your device either when you close your browser or your session times out.

By using our Websites, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our Website, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser’s help section). If cookies aren’t enabled on your device, it may limit your enjoyment of the Web Site.

To enable cookies:

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).

If you’d like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

Please note that we’re not responsible for the content of external websites.

Protection of Personal Information Against Third-Party Access or Use

We store all Personal Information on a secure server, and we seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure in accordance with this Privacy Policy, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites acknowledge and agree that Go Natural does not control the transfer of information or data via the Web Sites or over any other electronic facilities or media.

Changes to Privacy Policy

Since we are constantly making changes and upgrades to our systems and services in order to better serve you, we anticipate updating this Privacy Policy from time-to-time. Therefore, we reserve the right to revise or alter the content of this Privacy Policy in any manner and at any time, without notice. Your subsequent and/ or continued use of the Web Sites and the other Channels following a posting of changes to the Privacy Policy will constitute your acceptance of such changes.

Third Party Web Sites

You may be able to access certain third-party websites through links on our Web Sites. We are not, however, responsible for any other websites, their respective privacy policies or other content nor how they treat information about their visitors or users. We strongly advise you to check their privacy policies to find out how they are treating your Personal Information.

All credit/debit cards details, and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

No Warranty

YOU UNDERSTAND THAT GO NATURAL DOES NOT PROVIDE ANY WARRANTY, GUARANTEE OR REPRESENTATION OF ANY KIND CONCERNING OUR ABILITY TO CONTROL, COLLECT, CORRECT, ACCESS, PROCESS, USE, STORE, PROTECT OR TRANSFER ANY PERSONAL INFORMATION OR CONCERNING THE EXISTENCE OR EFFECTIVENESS OF ANY SECURITY MEASURES UNDERTAKEN BY US. YOU AGREE THAT GO NATURAL WILL NOT BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES OF ANY KIND WHATSOEVER WHICH MAY RESULT FROM THE ACCESS, DISCLOSURE, USE OR MODIFICATION BY ANY PARTY NOT AUTHORISED OR AUTHORISED BY US, OR THE INTRODUCTION OF VIRUSES, WORMS, OR OTHER HARMFUL ELEMENTS INTO THE SYSTEM AND THEIR POSSIBLE EFFECTS ON YOUR PERSONAL INFORMATION.

Limitation of Liability

IN NO EVENT WILL GO NATURAL , ITS AFFILIATES, PARTNERS, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR INSURERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY COSTS, DAMAGES (INCLUDING ANY SPECIAL, INCIDENTAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES), OR LIABILITY OF ANY NATURE, ARISING OR RESULTING FROM THE COLLECTION, USE, TRANSFER, PROCESSING OR STORAGE OF PERSONAL INFORMATION OBTAINED BY US AND RESULTING FROM YOUR ACCESS TO AND USE OF THE WEB SITES OR COLLECTED VIA THE OTHER CHANNELS.

Governing Law; Jurisdiction

This Privacy Policy will be governed by the laws of the relevant country in which your Personal Information is first registered with GO NATURAL (“the Applicable Territory”). For the avoidance of doubt, the relevant Applicable Territory may only include those countries in which GO NATURAL operates stores or the Website as the case may be. The exclusive jurisdiction for any claim, action or dispute with GO NATURAL under this Privacy Policy will be in the appropriate courts of the Applicable Territory.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Berlin-Germany
Email: riad@go-natural.shop
Mobile: +49 157 35114708

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